One
One Platform. Complete Support
Enterprise Support Command Center. Track requests, verify warranties, access resources, and manage operations from one unified platform.
MACTRA Announcements
Official communications and technical updates direct from our Core team.
View All UpdatesMACTRA ONE - Raise service requests, Track support tickets, and connect with our technical support team—Everything you need, all in one centralized platform.
Register yourself in Mactra one to enjoy a seamless support experience. Your Registration helps us provide faster troubleshooting, warranty verification, and efficient service assistance.
Facing an issue with your camera or surveillance device? Log in to MACTRA ONE and submit a service request with your product details & Relax!!!! Our Mactra One team will review your request and keep you updated throughout the resolution process.
Where's my service request?
Enter your ticket number to see real-time status, estimated completion, and service history.
Service Pipeline
Sample previewEmail and SMS at every transition
Countdown updates as work progresses
PDF with diagnosis and parts replaced
Full log of all past service cases
Instant Warranty Verification
Enter your serial number below. No login required.
Device Identified
Model name, product line, hardware revision detected automatically from serial.
Purchase & Expiry
View original purchase date, warranty start, and exact expiry with days remaining.
Coverage Type
Standard, extended, or AMC plan details including what's covered and exclusions.
Software & Documentation
Everything you need, organized by category. 200+ resources across 50+ product models, updated weekly.
Product Downloads
Latest software builds for every MACTRA camera and NVR with full changelogs and rollback support.
- Bullet
- Dome
- Mini Bullet
- Turret
Software Tools
Desktop and mobile applications for device management, configuration, and remote monitoring.
- MACTRA Viewer (Win/Mac)v6.1
- Config Toolv4.0
- IP Search Utilityv2.3
- MACTRA Viewer Appv3.2
Documentation
User manuals, quick-start guides, datasheets, and integration documentation in multiple languages.
- User ManualsPDF
- Quick-Start GuidesPDF
- DatasheetsPDF
- Integration GuidesPDF
Product Catalog & Online Shop
Explore MACTRA's complete product range with detailed specifications and comparison tools. Authorized partners unlock exclusive pricing and direct ordering.
Bullet / Dome / Mini Bullet / Turret
2MP to 8MP, AI analytics, dome, bullet, turret, and PTZ models.
4 productsTroubleshoot Common Issues
Resolve the most common CCTV problems without contacting support. Select your issue to get step-by-step guidance.
Our troubleshooting library is being prepared with step-by-step guides for the most common CCTV issues. Check back here shortly — or contact support for time-sensitive problems.
Find Your Nearest Service Center
MACTRA has authorized service points across major Indian cities. Walk-in for diagnostics, warranty repairs, or device drop-off. All centers are staffed with certified technicians.
Access Your Portal
Log in to manage operations, place orders, and access exclusive resources.
Your complete partner management hub for service, sales, and support operations.
- Raise & track service requests
- Browse shop & place orders
- Access sales collateral & pricing
- Deal registration & training
Internal operations dashboard for all MACTRA teams and departments.
- Role-based dashboards
- Queue & workflow management
- Repair & QC pipelines
- Field service dispatch
Download the MACTRA One App
Raise service requests, track repairs, and get support on the go.
Need Help? We're Here.
Choose your preferred channel. Our support team typically responds within 4 business hours.
Email Support
Send a detailed query and receive a response within 4 business hours. Ideal for non-urgent technical issues and documentation requests.
one@mactra.comSend us photos, videos, or quick questions on WhatsApp for the fastest resolution on field issues.
Message UsSupport Hotline
Call us Mon–Sat, 9:00 AM – 7:00 PM IST, or drop your number and we'll call you back.
+91 7965221030System Health
Real-time operational status of MACTRA services and infrastructure.
Frequently Asked Questions
Quick answers to the most common questions about MACTRA products, support, and services.
Navigate to the Self-Service Tools section and select "Warranty Check." Enter your device serial number (found on the product label or packaging) and you'll instantly see your device name, purchase date, warranty expiry, and coverage type.
Standard repairs are completed within 5-7 business days from the date we receive your device. Express repair service is available for critical deployments - contact our support team for priority processing.
Visit the Downloads section, filter by your product line and model, and download the latest firmware. Upload it through your device's web interface under System → Maintenance → Firmware Upgrade. Always back up your configuration before updating.
Visit the Partner Portal and click "Register." Complete the application with your business details. Our channel team will review and contact you within 2–3 business days with access to partner pricing and exclusive resources.
Mactra's standard warranty covers manufacturing defects and hardware failures for 12 months from purchase. This includes free repair or replacement. Physical damage, water ingress beyond rated IP protection, and unauthorized modifications are not covered.
All Mactra IP cameras support ONVIF Profile S (streaming), Profile G (recording), and Profile T (advanced streaming) — ensuring compatibility with major third-party VMS platforms including Milestone, Genetec, and Digifort.
Download the Mactra Viewer App from the App Store or Google Play. Scan the QR code on your NVR or camera's web interface to add the device via P2P Cloud Service — no port forwarding required.
Verify cameras are on the same network subnet as your NVR. Check PoE port LEDs for power status. Use the NVR device's "Search" function to auto-discover cameras. If the issue persists, reset the camera to factory defaults and re-add it.